Returns and Complaints

We want shopping at Hydrofly to feel safe. If a product does not meet your expectations, contact us to start a return or complaint process.

Order return

  • You can withdraw from the purchase within 14 days of delivery.
  • Products should be properly secured for return transport.
  • Refunds are processed after we inspect the returned shipment.

Complaint

  • Describe the issue and attach photos or a short video in your report.
  • Each case is reviewed individually and we provide clear next steps.
  • For approved complaints, we offer repair, replacement, or refund.