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Effective date: 09.09.2025
Last updated: 09.09.2025
https://hydrofly.pl https://hydrofly.eu
hereinafter referred to as the “Store”.
Hydrofly
registered address: Nagietka 6 62-080 Lusówko
Tax Identification Number (NIP): PL9721055645
REGON: ****
e-mail: contact page
hereinafter referred to as the “Seller”.
These Terms and Conditions regulate, in particular:
These Terms and Conditions are made available free of charge on the Store's website in a form that allows the Customer to obtain, save and reproduce them.
Information presented on the Store's website, including product descriptions, photographs, prices and technical specifications, constitutes an invitation to conclude a contract within the meaning of applicable law, unless the relevant information expressly provides otherwise.
The Seller conducts sales through the Internet.
In order to use the Store, the Customer needs a device with Internet access and a current web browser capable of displaying the Store correctly.
For the purposes of these Terms and Conditions:
Seller – the entity identified in § 1(2) of these Terms and Conditions.
Store – the HydroFly online store available at https://hydrofly.pl.
Customer – a natural person, legal entity or organizational unit with legal capacity that uses the Store or enters into a contract with the Seller.
Consumer – a natural person entering into a contract with the Seller for purposes unrelated directly to that person's business or professional activity.
Sole Trader with Consumer Rights – a natural person entering into a contract directly related to their business activity where the contract is not of a professional nature for that person, in particular based on the subject matter of their business activity.
Product / Goods – movable goods offered for sale in the Store.
Order – a declaration of intent made by the Customer with the purpose of concluding a sales contract for one or more Products with the Seller.
Sales Contract – a sales contract concluded between the Seller and the Customer through the Store.
Price – the price of a Product displayed in the Store, including VAT where applicable.
Business Day – a day from Monday to Friday, excluding public holidays in Poland.
The Store offers, in particular:
Each Product is accompanied by a description containing information allowing the Customer to become familiar with its essential characteristics.
Product photographs are for illustrative purposes unless the Product description expressly states otherwise.
The Seller makes reasonable efforts to ensure that information presented in the Store is accurate and up to date.
Where a Product requires specific rules concerning use, assembly, maintenance or safety, the Customer must follow the manufacturer's instructions and all safety information and warnings supplied with the Product.
Information concerning Product safety and the identification of the manufacturer or responsible economic operator is provided in accordance with applicable laws.
Product prices are stated in Polish zloty (PLN), unless another currency is expressly indicated.
Product prices are gross prices and include applicable taxes, unless expressly stated otherwise.
Delivery costs are not included in the Product price unless the Store expressly states that delivery is free of charge.
Before placing an Order, the Customer will be informed of:
The total value of the Order is displayed to the Customer before the Order is finally submitted.
Where a Product is offered at a reduced price, the Seller provides information concerning the applicable reference price in accordance with mandatory consumer protection legislation.
The Seller may organize promotions and special offers under the terms specified in the relevant promotional information or separate terms and conditions.
Orders may be placed through the Store 24 hours a day, 7 days a week, subject to technical interruptions.
In order to place an Order, the Customer:
Before submitting an Order, the Customer receives a summary containing, in particular:
Submission of an Order constitutes an offer by the Customer to conclude a Sales Contract for the Products included in the Order under the terms specified in the Order and these Terms and Conditions.
Before placing an Order, the Customer should read these Terms and Conditions and the information provided for the relevant Product.
Information required by applicable law is made available to the Customer before the Order is placed.
The Seller may refuse to process an Order only in circumstances permitted by applicable law and will inform the Customer of the reason where required.
After submitting an Order, the Customer will receive an e-mail confirming receipt of the Order.
Confirmation of receipt of an Order does not necessarily constitute acceptance of the Order or conclusion of a Sales Contract, unless the message expressly states that the Order has been accepted and the contract has been concluded.
The Sales Contract is concluded when the Seller sends the Customer an e-mail confirming acceptance of the Order for processing, unless another moment of conclusion is expressly specified by the Seller.
The Customer receives confirmation of the conclusion of the Sales Contract on a durable medium, in particular by e-mail.
The content of the Sales Contract may also be recorded and made available through the Customer's account, if such functionality is available in the Store.
If the Seller is unable to fulfil an Order, the Seller will inform the Customer without undue delay.
The only payment method currently available in the Store is traditional bank transfer to the Seller's bank account.
Seller's bank account details:
Hydrofly
**SWIFT/BIC: **
Payment instructions will be provided to the Customer in the Order confirmation or in a separate message.
The Customer should include the Order number in the transfer reference.
The Seller will normally begin processing the Order after the full payment has been credited to the Seller's bank account, unless otherwise agreed.
Failure to make or credit the payment does not automatically cancel the Order.
If payment has not been received, the Seller may contact the Customer to remind them about the payment or to agree on further arrangements concerning the Order.
If circumstances arise that prevent the Seller from fulfilling the Order, the Seller will contact the Customer to determine the appropriate course of action, taking into account the Customer's statutory rights.
For international bank transfers, the Customer is responsible for ensuring that the full amount due under the Order is credited to the Seller's account, subject to mandatory applicable law.
The Seller does not charge an additional fee for payment by traditional bank transfer.
Polska
Available delivery methods and their costs are displayed to the Customer before the Order is placed.
The standard Order processing time is:
2-5 dni roboczych
calculated from the date on which payment is credited to the Seller's bank account, unless a different processing time is stated for a particular Product.
Products made to individual specifications, imported Products or Products with extended processing times may have different delivery times. Such information will be provided in the Product description or to the Customer before conclusion of the contract.
If an Order contains Products with different processing times, the Order may be delivered according to the longest applicable processing time unless otherwise agreed with the Customer.
The Seller will inform the Customer of the expected delivery time where required by law or where the delivery time is not clear from the Product information.
In the event of a delay caused by circumstances beyond the Seller's control, the Seller will inform the Customer of the expected delivery date.
Where applicable law grants the Customer specific rights in connection with a failure to deliver within the agreed or statutory period, the Seller will respect those rights.
The Customer should, where reasonably possible, inspect the condition of the shipment upon delivery.
If the shipment appears to be damaged, the Customer may prepare a damage report in accordance with the carrier's procedure.
Failure to prepare a damage report does not deprive a Consumer or a Sole Trader with Consumer Rights of their statutory rights relating to conformity of the Product with the contract.
If the Product is damaged, the Customer should contact the Seller as soon as reasonably possible.
A Consumer who has concluded a distance contract with the Seller generally has the right to withdraw from the contract without giving any reason within 14 days, subject to statutory exceptions.
For a contract for the sale of a Product, the withdrawal period generally begins on the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Product.
Where a contract concerns multiple Products delivered separately, in batches or in parts, the withdrawal period generally begins on the date on which the Consumer takes possession of the last Product, batch or part, as applicable under mandatory law.
To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement.
The statement may be sent:
The Consumer may use the withdrawal form attached as Appendix 1 to these Terms and Conditions, but is not required to do so.
The withdrawal deadline is met if the Consumer sends the withdrawal statement before the expiry of the withdrawal period.
If the Consumer validly withdraws from the contract, the contract is treated as having not been concluded.
The Consumer must return the Product to the Seller without undue delay and no later than 14 days from the date on which the Consumer informed the Seller of the withdrawal.
The deadline is met if the Consumer sends the Product back before the expiry of the 14-day period.
Products should be returned to:
Nagietka 6 62-080 Lusówko
The direct cost of returning the Product is borne by the Consumer unless:
If, due to the nature of the Product, the Product cannot normally be returned by ordinary post, the Seller will provide information about the expected return cost before conclusion of the contract.
The Consumer may be liable for any diminished value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
Unpacking a Product does not by itself result in loss of the right of withdrawal, unless a statutory exception applies.
Following valid withdrawal, the Seller will refund all payments made by the Consumer, including the cost of delivery of the Product to the Consumer, subject to the rules provided by applicable law.
The Seller will make the refund without undue delay and no later than 14 days from the date on which the Seller was informed of the Consumer's decision to withdraw from the contract.
The Seller may withhold the refund until the Product has been returned or until the Consumer provides evidence of having sent the Product back, whichever occurs first.
The refund will normally be made using the same payment method used by the Consumer, unless the Consumer expressly agrees to another method.
If the Consumer selected a delivery method more expensive than the least expensive standard delivery method available in the Store, the Seller is not required to refund the additional cost resulting from the Consumer's choice of the more expensive method.
The right of withdrawal does not apply in circumstances specified by mandatory law.
This may include, in particular, contracts concerning Products:
Where a Product is subject to an exception from the right of withdrawal, the Consumer will be informed before conclusion of the contract.
The Seller is liable to Consumers for the conformity of Products with the contract in accordance with mandatory applicable law.
A Product should conform to the contract, including, where applicable, with regard to:
Products should also meet applicable safety requirements and other mandatory legal requirements.
The Seller is liable for a lack of conformity existing at the time of delivery and discovered within the statutory period.
The Consumer's specific remedies and rights are governed by applicable consumer protection legislation.
Complaints concerning Products may be submitted:
A complaint should, where possible, include:
The Customer may attach photographs or other materials that may assist in assessing the complaint.
Failure to provide all of the above information does not automatically result in rejection of a complaint if the complaint can be assessed on the basis of the information available.
The Seller will process complaints within the time limits required by applicable law.
Where a Consumer's complaint concerns a lack of conformity of the Product with the contract, the Seller will exercise the Consumer's statutory remedies in accordance with applicable law.
Where the complaint is accepted, the Seller will bear the costs required by applicable law.
The Seller may request that the Product be made available for inspection where this is reasonably necessary to assess the complaint.
Where a Product is covered by a commercial warranty, information concerning the warranty will be provided with the Product or in the Product description.
A commercial warranty is a voluntary commitment by the warrantor and does not limit the Consumer's statutory rights relating to the conformity of the Product with the contract.
Where the manufacturer or another third party is the warrantor, the terms of the warranty are specified in the warranty document.
The Store may allow Customers to create an account.
Creating an account requires providing the information necessary to operate the account.
The Customer may request deletion of their account at any time.
Deletion of an account does not affect the Seller's obligations relating to previously concluded contracts or the retention of information required by law.
The Store may provide electronic services including:
These services are generally provided free of charge, except for payments related to the purchase of Products.
The Customer must use the Store lawfully and in accordance with good practices.
The following are prohibited in particular:
The Customer may stop using free electronic services provided through the Store at any time.
Where the Store provides a Customer account, the Customer may request its deletion by contacting:
“HydroFly Privacy and Cookies Policy”
available at:
HydroFly Products, particularly eFoils and their components, must be used in accordance with the manufacturer's instructions, the intended purpose of the Product and applicable safety rules.
Before using a Product, the Customer should read:
Products must not be used in a manner inconsistent with their intended purpose.
In particular, the Customer should follow all applicable safety requirements concerning:
Detailed requirements applicable to a particular Product may be specified in the manufacturer's instructions and documentation supplied with the Product.
Nothing in this section limits the Seller's liability under mandatory applicable law.
Rights to elements of the Store, including:
belong to the Seller or the relevant rights holders.
Use of Store materials beyond the scope permitted by applicable law requires the consent of the relevant rights holder.
Trademarks belonging to third parties are used in accordance with applicable law and do not imply that such third parties operate or own the Store.
Consumers may use out-of-court methods of complaint handling and dispute resolution available under applicable law.
Consumers may seek assistance from consumer ombudsmen or relevant consumer protection organizations.
Information concerning available consumer assistance is also available from the relevant consumer protection authorities.
Nothing in this section limits the Customer's right to pursue claims before a competent court.
Provisions of these Terms and Conditions relating to Consumers also apply to Sole Traders with Consumer Rights to the extent required by mandatory law.
In all other respects, contracts concluded with business Customers are subject to the provisions applicable to businesses.
This section applies exclusively to Customers who are neither Consumers nor Sole Traders with Consumer Rights.
To the extent permitted by mandatory law, the Seller's liability towards such Customers may be limited.
To the extent permitted by law, the Seller may exclude liability for indirect losses and loss of profits in contracts with business Customers.
The Seller may require business Customers to provide information necessary for issuing an invoice.
Where legally applicable, business Customers may be required to inspect the shipment in the manner and within the timeframe customary for the type of shipment and to notify the carrier promptly of any damage.
The Seller is responsible for fulfilling Sales Contracts in accordance with applicable law.
In relation to Consumers and Sole Traders with Consumer Rights, these Terms and Conditions do not exclude or limit rights granted by mandatory provisions of law.
To the extent permitted by law, the Seller is not responsible for:
The Seller may amend these Terms and Conditions in the event of:
Amendments do not affect rights acquired by Customers before the amendments take effect.
Contracts concluded before an amendment are governed by the version of the Terms and Conditions applicable at the time the contract was concluded, unless mandatory law provides otherwise.
The current version of these Terms and Conditions is published on the Store's website.
Where appropriate, registered Customers may be informed of material amendments by e-mail.
Matters not covered by these Terms and Conditions are governed by applicable Polish and European Union law, including, where applicable:
Nothing in these Terms and Conditions is intended to restrict the mandatory rights of Consumers.
If any provision of these Terms and Conditions is held invalid or ineffective, the remaining provisions remain in force to the extent permitted by law.
These Terms and Conditions enter into force on:
[DD.MM.YYYY]
To:
Hydrofly
Nagietka 6 62-080 Lusówko
e-mail: contact page
I/We() hereby give notice that I/We() withdraw from my/our(*) contract of sale of the following Product(s):
........................................................................
Order number: ........................................................
Date of conclusion of the contract: ................................
Date of receipt of the Product(s): ...................................
Name of Consumer(s):
........................................................................
Address of Consumer(s):
........................................................................
........................................................................
Bank account number for the refund, if different from the account used for the original payment:
........................................................................
Date: ........................................................
Signature of Consumer(s) (only if this form is submitted on paper):
........................................................................
(*) Delete as appropriate.